Alamo

Una bella sorpresa! Atterrata tardi trovo Yulia alla reception e Alessio alla consegna, bravi e precisi, nessuna lamentela possibile, a dispetto di cosa ho trovato tra questi commenti. Alamo mi pare una bella nuova realtà del gruppo Locauto, che mi ha permesso agilmente di riconsegnare dopo un noleggio di 14 gg la mia seat Arona con 12.000km perfettamente funzionante e pulita direttamente al punto Locauto dell'aeroporto di Firenze, pagando 86euro di differenza. Precisi puntuali e chiari, ci tornerò

Una garanzia di inefficienza….attesa é sempre di almeno 20minuti se si é fortunati. Armatevi di pazienza

Massima cordialità e correttezza

From my experience, we had an awesome rental experience from Alamo. We rented the opel CIO car, and the directions to the rental car office are very simple and easy. Just follow the directions of the signs to the rental agencies. Once we got out of customs, we went upstairs to walk on the connecting tube on the far left of the airport exit, then walked into the rental car building. Don't forget to take a ticket number from the number generator, else you would never be called since the rental office is a representative of many rental agencies. Then after you get your rental agreement with the reps pushing for every insurance coverage they need to sell you, then you take the rental agreement and go out of the building the same way we entered then turn sharp right and walk 3 minutes to go to Parking building C on the same floor to get your car. You get a ticket at the gate, which you will use to get out of the parking garage. When you get back, make sure the car is full of gas and the car is cleaned or else they may charge you for cleaning it. Also, the same ticket you grabbed from the airport parking entrance will be needed to enter the rental car parking in Building C on the third floor. I had to ask how i got the gate to open, and the rental agency rental rep told me to use the same parking ticket i took from the entrance to open the gate. The ladies who checked the car after the return was Maria and she was super thorough and and told me car returned in excellent condition and signed the return policy and she brought me a cart for my luggage, awesome lady from the rental agency.

We rented a car here and returned it prior to opening. Absolutely nothing wrong with the car, we took pictures and they charged us over $600 USD with no notification of any kind or pictures of the supposed damage, they simply charged our card again with no email or anything. There is no customer service number, they will not take your call at the location... they make you fill out a form and then they do not answer! They are very unethical and I do not recommend this company. I will fight this with my attorney and bank!!!

Retour d'expérience très négatif : - Temps d'attente interminable : arrivée à 10:20, réception du véhicule vers 12:00 ! (noter réservée pour 11:00) // Il faut faire la queue deux fois (au comptoir du terminal (1h20), et au parking (0h20) pour récupérer la clef) ; - Staff très impoli et totalement désorganisé ; (Comptoir commun pour Alamo, Rent a Car, Enterprise, Locauto... donc le problème sera identique avec ces loueurs, tandis qu'à côté, Sixt, Europcar, etc. il n'y avait personne ou la queue était beaucoup plus fluide) - Catégorie de véhicule (SUV intermédiaire) réservée pour 11h indisponible (remplacée par SW intermédiaire). - Véhicule livré en fin de vie pour un loueur (+ de 50000 Km), abimée et assez sale, avec une arrière odeur de vomi à l'intérieur qui revient dès qu'il fait soleil... Pas de souci pour le retour dans un autre aéroport. Je précise que je loue très souvent des voitures pour des déplacements professionnels un peu partout en EU, y compris dans des aéroports réputés comme saturés (Paris, FRA etc...) : c'est la pire expérience vécue en une quinzaine d'année !

The worst experience. We had to wait 1 hour and 30 min to get the car. It was only 2 people before us. Agents work very very slow.